Refund policy
Return & Refund Policy
We hope you love your Noiva & Co purchase. If something isn’t quite right, we’re happy to help.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in the same condition in which it was received, with all original tags and packaging.
To request a return, please contact us at hello@noivaandco.com with your order number and reason for the return. Please do not send an item back without first contacting us.
Once your return request has been reviewed, we will provide instructions on the next steps and, when applicable, the return address.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible and include your order number and clear photos of the item.
We will review the issue and work to make it right.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including earrings and other pierced jewelry, intimate apparel, and personal-care items once opened or worn.
Personalized or custom-made products, final-sale items, and gift cards are also non-returnable unless they arrive damaged, defective, or incorrect.
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, size, or style, you may return the eligible original item and place a new order.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Questions
For questions regarding returns or refunds, please contact us at: